How to Resolve PMS Balance Issues

📌 Key Checks:

• Room night charges must appear in the folio as day_postings.
• All payments must be entered with the correct payment method.
• TOTAL and AMOUNT PAID must be equal.

If these amounts do not match, or if there are over/under payments, the system will block the check-out process.

⚠️ Common Issue: Duplicate Revenue or Payment

Sometimes, even if room night charges are automatically posted, the same item may have been manually entered again. This causes duplicate postings (revenue) in the folio. Example:

• The room night charge is already posted via day posting, and an additional manual entry is made for the same night.

✅ Steps to Correct Balance Issues:

1. Create a New Folio

• In the folio screen, click Add Folio.
• A new folio (e.g., Folio 2) will be created for correction purposes.

2. Transfer the Incorrect Item

• Hover over the incorrect item (revenue or payment) and right-click.
• Select Folio Transfer.
• In the pop-up window, select the newly created Folio 2 as the target.
• Click Save.

3. Make Corrections in the New Folio

• Open Folio 2.
• Right-click the transferred item:
  • If it is a revenue (posting), select Rebate.
  • If it is a payment, select Refund.

4. Verify the Original Folio and Balance

• After completing the corrections, check that the incorrect item has been removed from the original folio.
• If multiple incorrect items exist, repeat these steps for each item individually.
• Ensure the TOTAL and AMOUNT PAID fields are now equal before proceeding with check-out.