What Do the Sold Room Type and Given Room Type on the Reservation Screen Indicate
In certain operational scenarios at your property, it may be necessary to charge guests for one room type while accommodating them in another. This can occur due to inventory constraints, VIP upgrades to higher-category rooms, or other operational needs.
The Sold Room Type field on the reservation screen designates the room type for which the guest will be invoiced. The Given Room Type field specifies the actual room type assigned for the guest’s stay.
While the system calculates the reservation price based on the room type selected in the Sold Room Type field, availability is determined by the data reflected in the room inventory under the Given Room Type field.
In this context, the Given Room Type field updates the room inventory data and directly impacts the availability of this room type across the property.