{"id":808,"date":"2025-09-27T14:22:07","date_gmt":"2025-09-27T11:22:07","guid":{"rendered":"https:\/\/support.hotelrunner.com\/?p=808"},"modified":"2026-01-20T14:02:59","modified_gmt":"2026-01-20T11:02:59","slug":"how-to-create-a-cancellation-policy","status":"publish","type":"post","link":"http:\/\/support.hotelrunner.com\/en\/how-to-create-a-cancellation-policy\/","title":{"rendered":"How to create a cancellation policy"},"content":{"rendered":"
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Adding a Cancellation Policy<\/strong> involves introducing the cancellation policies established at your property to the HotelRunner Channel Manager<\/strong>. These policies will later be added to rate plans<\/strong>, making them visible to guests on the Booking Engine<\/strong>.<\/p>\n<\/p>\n <\/div>\n <\/div>\n \n\n

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Within the HotelRunner dashboard, cancellation policies can be created based on three main types: partially refundable, fully refundable, and non-refundable<\/strong>. These options help clearly reflect your property\u2019s policies, improving guest satisfaction and operational efficiency.<\/p>\n<\/p>\n <\/div>\n <\/div>\n \n\n\n

\"\"<\/figure>\n\n\n\n

To Add a New Cancellation Policy:<\/strong><\/h3>\n\n\n\n
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  1. Navigate to My Property > Settings > Policies > Cancellation Policies<\/strong>.<\/li>\n\n\n\n
  2. Click the New cancellation policy<\/strong> button.<\/li>\n\n\n\n
  3. Enter the Name<\/strong> of the cancellation policy.<\/li>\n\n\n\n
  4. Enter a Description<\/strong> for the cancellation policy. This description will be visible on the Booking Engine.<\/li>\n\n\n\n
  5. In the Refundable type<\/strong> field, select whether the policy is partially refundable, fully refundable, or non-refundable<\/strong>. This selection may influence certain options in the following steps.<\/li>\n\n\n\n
  6. In the Free cancellation ends after<\/strong> field, define the number of days before check-in when free cancellation expires.<\/li>\n\n\n\n
  7. In the Time<\/strong> field, specify the hour until which cancellations can be made.<\/li>\n\n\n\n
  8. In the Base amount<\/strong> field, determine the basis for the amount to be charged in case of cancellation.<\/li>\n\n\n\n
  9. Use the Add tier<\/strong> button to add new conditions to the policy.<\/li>\n\n\n\n
  10. Click Save<\/strong> to finalize the cancellation policy.<\/li>\n<\/ol>\n\n\n
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    \ud83d\udd14 Note:<\/strong> During creation, you can select from the available languages in the HotelRunner dashboard and enter your information accordingly.<\/p>\n<\/p>\n <\/div>\n <\/div>\n \n\n\n

    <\/p>\n","protected":false},"excerpt":{"rendered":"

    To Add a New Cancellation Policy:<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[103,114],"post_product":[50],"class_list":["post-808","post","type-post","status-publish","format-standard","hentry","category-my-property","category-settings","post_product-channel-manager"],"acf":[],"_links":{"self":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/comments?post=808"}],"version-history":[{"count":2,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/808\/revisions"}],"predecessor-version":[{"id":4509,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/808\/revisions\/4509"}],"wp:attachment":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/media?parent=808"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/categories?post=808"},{"taxonomy":"post_product","embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/post_product?post=808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}