{"id":508,"date":"2025-09-27T11:49:11","date_gmt":"2025-09-27T08:49:11","guid":{"rendered":"https:\/\/support.hotelrunner.com\/?p=508"},"modified":"2026-01-20T14:02:20","modified_gmt":"2026-01-20T11:02:20","slug":"price-and-availability-not-displayed-on-channels","status":"publish","type":"post","link":"http:\/\/support.hotelrunner.com\/en\/price-and-availability-not-displayed-on-channels\/","title":{"rendered":"Price and availability not displayed on channels"},"content":{"rendered":"
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If <\/span>price or availability<\/b> information is not visible on distribution channels, follow these <\/span>troubleshooting steps<\/b><\/p>\n<\/p>\n <\/div>\n <\/div>\n \n\n\n

1. Update Process and Temporary Display Delays<\/h3>\n\n\n\n

After updating rates, availability, minimum\/maximum stay, CTA\/CTD, or stop-sell:<\/p>\n\n\n\n

    \n
  • The primary check should be done via the Simple Updates Calendar<\/strong>.<\/li>\n\n\n\n
  • Updates may not be transmitted to channels instantly<\/strong>; this process can take a few minutes depending on the channel’s technical infrastructure.<\/li>\n\n\n\n
  • During this period, the system may display warnings such as \u201cUpdating\u201d<\/strong> or \u201cWaiting for Channel Response\u201d<\/strong>.<\/li>\n\n\n\n
  • Once the transmission is complete, the updated data will appear in the Simple Updates Calendar.<\/li>\n<\/ul>\n\n\n\n
    \n\n\n\n

    2. Update Not Completed or Not Sent<\/h3>\n\n\n\n

    If updates are still not visible or have not been sent, the following checks should be performed:<\/p>\n\n\n\n

    a. No Data in Calendar<\/h4>\n\n\n\n
      \n
    • This indicates that rate or availability data has not been entered<\/strong> for the selected date range.<\/li>\n\n\n\n
    • Action:<\/strong> Enter the required data via Calendar > Bulk Updates<\/strong>.<\/li>\n<\/ul>\n\n\n\n

      b. Red Cross (\u274c)<\/h4>\n\n\n\n
        \n
      • This indicates that the update failed to transmit<\/strong> to the channel.<\/li>\n\n\n\n
      • Action:<\/strong> Contact the HotelRunner Support Team<\/strong> for technical investigation.<\/li>\n<\/ul>\n\n\n\n

        c. Red Stripe (\ud83d\udfe5)<\/h4>\n\n\n\n
          \n
        • This indicates 0 availability<\/strong> for the selected date.<\/li>\n\n\n\n
        • Action:<\/strong> Verify existing reservations via Calendar > Advanced Updates<\/strong> and increase availability<\/strong> if necessary.<\/li>\n<\/ul>\n\n\n\n
          \n\n\n\n

          3. Verify Successful Transmission<\/h3>\n\n\n\n
            \n
          • After all checks, ensure a green check mark (\u2705)<\/strong> appears next to the entered rate and availability data in the Simple Updates Calendar.<\/li>\n\n\n\n
          • This indicates that the update has been successfully transmitted<\/strong> and is active<\/strong> on the channel.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

            1. Update Process and Temporary Display Delays After updating rates, availability, minimum\/maximum stay, CTA\/CTD, or stop-sell: 2. Update Not Completed or Not Sent If updates are still not visible or have not been sent, the following checks should be performed: a. No Data in Calendar b. Red Cross (\u274c) c. Red Stripe (\ud83d\udfe5) 3. Verify […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[104,120],"post_product":[50],"class_list":["post-508","post","type-post","status-publish","format-standard","hentry","category-calendar","category-simple-updates","post_product-channel-manager"],"acf":[],"_links":{"self":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/comments?post=508"}],"version-history":[{"count":2,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/508\/revisions"}],"predecessor-version":[{"id":4498,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/508\/revisions\/4498"}],"wp:attachment":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/media?parent=508"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/categories?post=508"},{"taxonomy":"post_product","embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/post_product?post=508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}