{"id":4578,"date":"2026-01-30T14:38:07","date_gmt":"2026-01-30T11:38:07","guid":{"rendered":"https:\/\/support.hotelrunner.com\/?p=4578"},"modified":"2026-01-30T15:28:10","modified_gmt":"2026-01-30T12:28:10","slug":"how-to-map-room-types-and-rate-plans","status":"publish","type":"post","link":"http:\/\/support.hotelrunner.com\/en\/how-to-map-room-types-and-rate-plans\/","title":{"rendered":"How to Map Room Types and Rate Plans"},"content":{"rendered":"
\n
\n

Mapping is the process of linking the room types and rate plans defined in the HotelRunner panel with their corresponding room types and rate plans on OTAs (Online Travel Agencies).<\/span><\/p>\n

Price and availability transmission cannot start unless the mapping process is completed after the channel connection is established.<\/span><\/p>\n<\/p>\n <\/div>\n <\/div>\n \n\n\n

Before You Start<\/h1>\n\n\n\n

Before proceeding, make sure the following checks are completed:<\/p>\n\n\n\n

    \n
  • Room types and rate plans must be created on the sales channel (OTA extranet).<\/li>\n\n\n\n
  • Corresponding room types and rate plans must be defined in the HotelRunner panel.<\/li>\n\n\n\n
  • Please note that the selections made during mapping directly affect price and availability transmission.<\/li>\n<\/ul>\n\n\n\n

    Step 1 \u2013 Access the Mapping Screen<\/h3>\n\n\n\n
      \n
    1. Log in to the HotelRunner panel.<\/li>\n\n\n\n
    2. Navigate to Channels > Online Travel Agencies<\/strong>.<\/li>\n\n\n\n
    3. Select the OTA to be mapped.<\/li>\n\n\n\n
    4. If this is a new connection, enter the code or connection details provided by the OTA.<\/li>\n\n\n\n
    5. Before completing the channel connection, make sure the currency selected in HotelRunner matches the currency used by the channel.<\/li>\n\n\n\n
    6. If the channel connection already exists, access Room Type Mapping<\/strong> from the left-hand menu.<\/li>\n<\/ol>\n\n\n\n

      Step 2 \u2013 Understanding the Screen<\/h3>\n\n\n\n
        \n
      • The left side of the screen displays room types and rate plans received from the OTA.<\/li>\n\n\n\n
      • The right side of the screen is used to select the corresponding room types and rate plans in HotelRunner.<\/li>\n\n\n\n
      • Fields on the left side cannot be edited, as they are provided directly by the OTA.<\/li>\n<\/ul>\n\n\n\n
        <\/div>\n\n\n\n
        \"\"<\/figure>\n\n\n\n
        <\/div>\n\n\n\n

        Step 3 \u2013 Refresh Channel Data<\/h3>\n\n\n\n

        If a new room type or rate plan has been created on the sales channel:<\/p>\n\n\n\n

          \n
        • Click Fetch Room Types<\/strong>.<\/li>\n\n\n\n
        • Verify that the updated channel data is successfully loaded on the screen.<\/li>\n\n\n\n
        • Any missing or incorrect information must be corrected directly via the OTA extranet after this step.
          <\/li>\n<\/ul>\n\n\n\n
          <\/div>\n\n\n\n
          \"\"<\/figure>\n\n\n\n
          <\/div>\n\n\n\n

          Step 4 \u2013 Map Room Types<\/h3>\n\n\n\n
            \n
          • Locate the first room type listed on the left-hand side.<\/li>\n\n\n\n
          • Under the Availability<\/strong> column, select the corresponding room type in HotelRunner.<\/li>\n\n\n\n
          • Repeat this process for all room types in the list.<\/li>\n<\/ul>\n\n\n
            \n
            \n

            \ud83d\udd14 Not: <\/strong>Rate plan mapping must not be performed before room type mapping is completed.
            \n<\/strong><\/p>\n<\/p>\n <\/div>\n <\/div>\n \n\n\n

            <\/div>\n\n\n\n
            \"\"<\/figure>\n\n\n\n
            <\/div>\n\n\n\n

            Step 5 \u2013 Map Rate Plans<\/h3>\n\n\n\n
              \n
            • After mapping the room type, review the related rate plan row.<\/li>\n\n\n\n
            • On the right-hand side, select the correct rate plan defined in HotelRunner.
              <\/li>\n<\/ul>\n\n\n\n
              <\/div>\n\n\n\n
              \"\"<\/figure>\n\n\n\n
              <\/div>\n\n\n\n

              Rate Plans with \u201cHR\u201d in the Name<\/strong><\/h3>\n\n\n\n
                \n
              • Rate plans that include HR<\/strong> in their name are used only for availability syncing.<\/li>\n<\/ul>\n\n\n\n
                  \n
                • These rate plans must be mapped using the Don\u2019t Send <\/strong>option.<\/li>\n<\/ul>\n\n\n\n
                  <\/div>\n\n\n\n
                  \"\"<\/figure>\n\n\n\n
                  <\/div>\n\n\n\n

                  Step 6 \u2013 Use Advanced Settings (If Required)<\/h3>\n\n\n\n

                  Advanced Settings are used for special scenarios outside standard mapping.<\/p>\n\n\n

                  \n
                  \n

                  \u26a0\ufe0f Important:<\/strong> This section contains sensitive configurations. It is strongly recommended to contact the HotelRunner Support Team before making any changes.<\/p>\n<\/p>\n <\/div>\n <\/div>\n \n\n\n

                  Availability Status<\/strong><\/h3>\n\n\n\n
                    \n
                  • If beds within a selected room type are sold separately (hostel setup), the necessary adjustments are made here.<\/li>\n\n\n\n
                  • If there is no hostel setup, select No Changes<\/strong>.<\/li>\n<\/ul>\n\n\n\n

                    Base Availability<\/strong><\/h3>\n\n\n\n
                      \n
                    • The value entered here overrides the availability defined in the calendar.<\/li>\n\n\n\n
                    • The system treats this value as the base availability for the room type.<\/li>\n\n\n\n
                    • If availability management is handled via the calendar, this field should be left empty.<\/li>\n<\/ul>\n\n\n\n

                      Price Adjustment<\/strong><\/h3>\n\n\n\n
                        \n
                      • Used when a different price than the mapped rate plan needs to be sent to the channel.<\/li>\n\n\n\n
                      • A fixed amount (+\/-) or a percentage (%) difference can be defined.<\/li>\n<\/ul>\n\n\n\n
                        <\/div>\n\n\n\n
                        \"\"<\/figure>\n\n\n\n
                        <\/div>\n\n\n\n

                        Commission Settings (Commission Included \/ Excluded)<\/strong><\/h3>\n\n\n\n
                          \n
                        • Managed from the Commission Included<\/strong> option at the top of the screen, based on the contract with the channel.<\/li>\n<\/ul>\n\n\n\n

                          General usage:<\/strong><\/p>\n\n\n\n

                            \n
                          • Typically disabled for B2B channels.<\/li>\n\n\n\n
                          • Can be enabled for B2C channels.<\/li>\n\n\n\n
                          • If a net (commission-excluded) price is to be sent to the channel, enter the commission rate to be deducted under the Commission<\/strong> field in Advanced Settings<\/strong>.<\/li>\n<\/ul>\n\n\n\n
                              \n
                            • If prices are sent as commission-included, this field should be left empty.<\/li>\n<\/ul>\n\n\n\n
                              <\/div>\n\n\n\n
                              \"\"<\/figure>\n\n\n\n
                              <\/div>\n\n\n\n

                              Other Advanced Settings<\/strong><\/h3>\n\n\n\n
                                \n
                              • Stop Sell:<\/strong> Closes sales for all dates.<\/li>\n\n\n\n
                              • Read-Only:<\/strong> Prices are not sent, but reservations can still be viewed.<\/li>\n\n\n\n
                              • Send Price:<\/strong> Stops price transmission to the channel.
                                This option must not be selected for rate plans with \u201cHR\u201d in their name.<\/li>\n\n\n\n
                              • Master Rate:<\/strong> Selects the rate plan that will appear at the top of the calendar. For HR<\/strong> rate plans, this rate plan must be selected as the Master Rate.<\/li>\n<\/ul>\n\n\n\n
                                <\/div>\n\n\n\n
                                \"\"<\/figure>\n\n\n\n
                                <\/div>\n\n\n
                                \n
                                \n

                                \ud83d\udd14 Note:<\/strong> After completing advanced configurations, this section can be closed to continue the mapping process in standard view.<\/span><\/p>\n<\/p>\n <\/div>\n <\/div>\n \n\n\n

                                Step 7 \u2013 Save<\/h3>\n\n\n\n
                                  \n
                                • Verify that all room types and rate plans have been mapped correctly.<\/li>\n<\/ul>\n\n\n\n
                                    \n
                                  • Click the Save<\/strong> button at the bottom of the screen.<\/li>\n<\/ul>\n\n\n
                                    \n
                                    \n

                                    \ud83d\udd14 Note: <\/strong><\/span>If there is any unmapped row, the system will not complete the save process.<\/span><\/p>\n<\/p>\n <\/div>\n <\/div>\n \n\n\n

                                    Step 8 \u2013 Check Price and Availability Flow<\/h3>\n\n\n\n
                                      \n
                                    • Navigate to Logs > Recent Transaction<\/strong> from the left-hand menu.<\/li>\n\n\n\n
                                    • Wait until the processes are scheduled, then monitor them until they are completed successfully.<\/li>\n\n\n\n
                                    • After completion, verify price and availability updates via the HotelRunner calendar and the OTA extranet.<\/li>\n<\/ul>\n\n\n\n
                                        \n
                                      • If any errors occur, contact the HotelRunner Support Team so that the necessary actions can be taken.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                                        Before You Start Before proceeding, make sure the following checks are completed: Step 1 \u2013 Access the Mapping Screen Step 2 \u2013 Understanding the Screen Step 3 \u2013 Refresh Channel Data If a new room type or rate plan has been created on the sales channel: Step 4 \u2013 Map Room Types Step 5 \u2013 […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[105,125],"post_product":[50],"class_list":["post-4578","post","type-post","status-publish","format-standard","hentry","category-channels","category-online-travel-agencies","post_product-channel-manager"],"acf":[],"_links":{"self":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/4578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/comments?post=4578"}],"version-history":[{"count":6,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/4578\/revisions"}],"predecessor-version":[{"id":4610,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/4578\/revisions\/4610"}],"wp:attachment":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/media?parent=4578"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/categories?post=4578"},{"taxonomy":"post_product","embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/post_product?post=4578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}