{"id":448,"date":"2025-09-27T11:03:21","date_gmt":"2025-09-27T08:03:21","guid":{"rendered":"https:\/\/support.hotelrunner.com\/?p=448"},"modified":"2026-01-20T14:02:11","modified_gmt":"2026-01-20T11:02:11","slug":"how-to-check-out-a-reservation","status":"publish","type":"post","link":"http:\/\/support.hotelrunner.com\/en\/how-to-check-out-a-reservation\/","title":{"rendered":"How to check-out a reservation"},"content":{"rendered":"
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To complete the <\/span>check-out<\/b> process for a reservation in <\/span>HotelRunner PMS<\/b> (whether manually created or automatically received from a connected channel), follow these <\/span>five simple steps<\/b>:<\/span><\/p>\n<\/p>\n <\/div>\n <\/div>\n \n\n\n

<\/div>\n\n\n\n
\"\"<\/figure>\n\n\n\n
<\/div>\n\n\n\n

How to Check-out a Reservation?<\/h2>\n\n\n\n

How to Check-out a Reservation?<\/strong><\/p>\n\n\n\n

To complete the check-out process for a reservation in HotelRunner PMS (whether manually created or automatically received from a connected channel), follow these five simple steps:<\/p>\n\n\n\n

<\/div>\n\n\n\n

Access the Reservation Folio Screen<\/h3>\n\n\n\n
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  • Navigate to PMS > Front Office > Check-out<\/strong> from the main menu.<\/li>\n\n\n\n
  • Locate and open the reservation card<\/strong> of the guest scheduled for check-out.<\/li>\n\n\n\n
  • The system will automatically redirect you to the Folio tab<\/strong>, where you can view all financial details (postings, payments) related to the reservation.<\/li>\n\n\n\n
  • Before starting, ensure you are working in the correct folio if multiple folios<\/strong> exist.<\/li>\n<\/ul>\n\n\n\n
    <\/div>\n\n\n\n

    Verify Room Night Postings<\/h3>\n\n\n\n
      \n
    • Check that all room night charges<\/strong> (day_postings<\/code>) for the guest\u2019s stay are correctly reflected in the folio.<\/li>\n\n\n\n
    • Normally, all nights except the departure day should appear.<\/li>\n\n\n\n
    • Example:<\/strong> For a 3-night stay (Check-in: 01\/07, Check-out: 04\/07), day_postings<\/code> should appear for July 1, 2, and 3.<\/li>\n\n\n\n
    • Exceptions:<\/strong>\n
        \n
      • Room night charges might have been posted under another room.<\/li>\n\n\n\n
      • Some items may have been transferred from a different reservation.<\/li>\n\n\n\n
      • Such discrepancies are informational and may not require correction.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
      • Additionally, the folio may include not only room charges, but also: Minibar, Extra bed, Late check-out, Restaurant or other ancillary charges.<\/strong><\/li>\n<\/ul>\n\n\n\n
        <\/div>\n\n\n\n

        Enter Payment to Balance the Account<\/h3>\n\n\n\n
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        • Enter a payment equal to the total outstanding balance.<\/strong><\/li>\n\n\n\n
        • Click Add Payment<\/strong>, then enter the amount and select the payment method (Cash, Credit Card, Virtual POS, Bank Transfer, etc.).<\/li>\n\n\n\n
        • After saving, ensure that the Total Charges and Amount Paid are equal.<\/strong><\/li>\n\n\n\n
        • For detailed instructions, refer to the \u201cHow to Add a Payment\u201d<\/strong> document.<\/li>\n<\/ul>\n\n\n\n
          <\/div>\n\n\n\n

          Check the Account Balance<\/h3>\n\n\n\n
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          • On the left side of the screen, ensure that TOTAL and AMOUNT PAID are equal.<\/strong><\/li>\n\n\n\n
          • When these amounts match, the folio balance will show 0<\/strong>, indicating that all financial transactions for check-out are complete.<\/li>\n\n\n\n
          • If the amounts do not match:<\/strong>\n
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            • Check whether there are multiple folio tabs<\/strong> at the top of the screen.<\/li>\n\n\n\n
            • Make sure all folios<\/strong> have been fully balanced (no remaining outstanding amounts).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
              <\/div>\n\n\n\n

              Click \u201cCheck-out\u201d to Complete the Process<\/h3>\n\n\n\n
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              • After verifying all details, click the Check-out<\/strong> button, located at the top or bottom right of the screen.<\/li>\n\n\n\n
              • The system will update the reservation status to \u201cChecked-out\u201d.<\/strong><\/li>\n\n\n\n
              • The reservation is now officially closed, and the guest account is fully settled.<\/li>\n<\/ul>\n\n\n\n

                <\/p>\n","protected":false},"excerpt":{"rendered":"

                How to Check-out a Reservation? How to Check-out a Reservation? To complete the check-out process for a reservation in HotelRunner PMS (whether manually created or automatically received from a connected channel), follow these five simple steps: Access the Reservation Folio Screen Verify Room Night Postings Enter Payment to Balance the Account Check the Account Balance […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[108,134],"post_product":[55],"class_list":["post-448","post","type-post","status-publish","format-standard","hentry","category-pms","category-front-desk","post_product-property-management-system"],"acf":[],"_links":{"self":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/448","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/comments?post=448"}],"version-history":[{"count":3,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/448\/revisions"}],"predecessor-version":[{"id":2330,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/448\/revisions\/2330"}],"wp:attachment":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/media?parent=448"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/categories?post=448"},{"taxonomy":"post_product","embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/post_product?post=448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}