{"id":397,"date":"2025-09-27T10:40:26","date_gmt":"2025-09-27T07:40:26","guid":{"rendered":"https:\/\/support.hotelrunner.com\/?p=397"},"modified":"2026-01-20T14:01:59","modified_gmt":"2026-01-20T11:01:59","slug":"pms-auto-night-audit-failed-to-execute","status":"publish","type":"post","link":"http:\/\/support.hotelrunner.com\/en\/pms-auto-night-audit-failed-to-execute\/","title":{"rendered":"Why PMS auto night audit failed to execute"},"content":{"rendered":"
\n
\n

The <\/span>Auto Night Audit Process<\/b> is a critical step in updating the PMS date and organizing daily operations. If the process does not occur, it may be due to various technical or operational reasons:<\/span><\/p>\n<\/p>\n <\/div>\n <\/div>\n \n\n\n

<\/div>\n\n\n\n

Is the PMS Automatic Day Closure Enabled?<\/h2>\n\n\n\n
    \n
  • First, ensure that the PMS > Setup > Settings > Automatic Day Closure<\/strong> option is enabled.<\/li>\n\n\n\n
  • If this feature is disabled, the automatic end-of-day process will not run.<\/li>\n<\/ul>\n\n\n\n
    <\/div>\n\n\n\n

    Status of Check-in and Check-out Transactions<\/h2>\n\n\n\n
      \n
    • During the automatic process, if there are reservations for the PMS date that have not yet checked in<\/strong>, and the \u201cStop Day Closure for Pending Check-in\u201d<\/strong> option is active, the system cancels the automatic day closure.<\/li>\n\n\n\n
    • The same applies to check-out transactions<\/strong>, which are controlled via the \u201cStop Day Closure for Pending Check-out\u201d<\/strong> setting.<\/li>\n\n\n\n
    • Therefore, all check-in and check-out operations must be completed before the automatic process can proceed.<\/li>\n<\/ul>\n\n\n\n
      <\/div>\n\n\n\n

      Status of Cashier Accounts<\/h2>\n\n\n\n
        \n
      • If there are open cashier accounts<\/strong> on the PMS date and the \u201cStop Day Closure for Front Office\u201d<\/strong> option is selected, the system will halt the automatic day closure.<\/li>\n\n\n\n
      • In this case, the cashier accounts must be closed manually or automatically.<\/li>\n<\/ul>\n\n\n\n
        <\/div>\n\n\n\n

        Room Transfer Transactions<\/h2>\n\n\n\n
          \n
        • If there are planned room transfers<\/strong> for the date that have not yet been executed, and the \u201cStop Day Closure for Pending Room Transfers\u201d<\/strong> option is active, the automatic day closure will stop.<\/li>\n\n\n\n
        • These transfers must either be completed or canceled to allow the process to continue.<\/li>\n<\/ul>\n\n\n\n
          <\/div>\n\n\n\n

          Solutions<\/h2>\n\n\n\n
            \n
          • Complete all pending check-in, check-out, and cashier transactions.<\/li>\n\n\n\n
          • Review and adjust automatic closure settings if necessary.<\/li>\n\n\n\n
          • If needed, use options such as:\n
              \n
            • Assign No-Show<\/strong><\/li>\n\n\n\n
            • Extend Stay<\/strong><\/li>\n\n\n\n
            • Automatic Closure<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

              Is the PMS Automatic Day Closure Enabled? Status of Check-in and Check-out Transactions Status of Cashier Accounts Room Transfer Transactions Solutions<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[108,134],"post_product":[55],"class_list":["post-397","post","type-post","status-publish","format-standard","hentry","category-pms","category-front-desk","post_product-property-management-system"],"acf":[],"_links":{"self":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/397","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/comments?post=397"}],"version-history":[{"count":4,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/397\/revisions"}],"predecessor-version":[{"id":3413,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/397\/revisions\/3413"}],"wp:attachment":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/media?parent=397"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/categories?post=397"},{"taxonomy":"post_product","embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/post_product?post=397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}