{"id":1506,"date":"2025-09-28T13:27:53","date_gmt":"2025-09-28T10:27:53","guid":{"rendered":"https:\/\/support.hotelrunner.com\/?p=1506"},"modified":"2026-01-20T14:04:22","modified_gmt":"2026-01-20T11:04:22","slug":"guest-notifications","status":"publish","type":"post","link":"http:\/\/support.hotelrunner.com\/en\/guest-notifications\/","title":{"rendered":"How to manage guest notifications"},"content":{"rendered":"    <div class=\"alert-section abstract\">\n        <div class=\"alert-section-inner\">\n                        <p><p data-start=\"235\" data-end=\"409\">The <strong data-start=\"239\" data-end=\"262\">Guest Notifications<\/strong> section under the <strong data-start=\"281\" data-end=\"300\">Guest Relations<\/strong> menu allows you to manage automated email notifications sent to guests at different stages of their journey:<\/p>\n<ul data-start=\"411\" data-end=\"784\">\n<li data-start=\"411\" data-end=\"487\">\n<p data-start=\"413\" data-end=\"487\"><strong data-start=\"413\" data-end=\"435\">After Reservation:<\/strong> Automatically sent once the booking is completed.<\/p>\n<\/li>\n<li data-start=\"488\" data-end=\"591\">\n<p data-start=\"490\" data-end=\"591\"><strong data-start=\"490\" data-end=\"510\">Before Check-in:<\/strong> Sent prior to arrival to share reminders, check-in details, or special offers.<\/p>\n<\/li>\n<li data-start=\"592\" data-end=\"688\">\n<p data-start=\"594\" data-end=\"688\"><strong data-start=\"594\" data-end=\"610\">During Stay:<\/strong> Sent while the guest is staying to provide information or promote services.<\/p>\n<\/li>\n<li data-start=\"689\" data-end=\"784\">\n<p data-start=\"691\" data-end=\"784\"><strong data-start=\"691\" data-end=\"711\">After Check-out:<\/strong> Sent after departure for feedback, thank-you messages, or future offers.<\/p>\n<\/li>\n<\/ul>\n<\/p>\n        <\/div>\n    <\/div>\n    \n\n\n<p><br><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"858\" src=\"http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-342.png\" alt=\"\" class=\"wp-image-1513\" srcset=\"http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-342.png 1600w, http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-342-300x161.png 300w, http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-342-1024x549.png 1024w, http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-342-768x412.png 768w, http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-342-1536x824.png 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><br><strong>Detaylar: <\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong> Access and Scheduling<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Access:<\/strong> To access this section, navigate to <strong>PMS &gt; Guest Relations &gt; Guest Notifications<\/strong>.<\/li>\n\n\n\n<li><strong>Email Sending Schedule:<\/strong> Click the <strong>Edit<\/strong> button next to each notification heading (e.g., Pre-Check-in) to specify when the selected email should be sent.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Creating and Editing Email Templates<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use the <strong>Add Email Message<\/strong> button to create a new email template or click on an existing one to edit it.<\/li>\n\n\n\n<li><strong>Basic Settings:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Title:<\/strong> Enter the name of the template for your internal reference.<\/li>\n\n\n\n<li><strong>Subject:<\/strong> Define the subject line of the email that the guest will see.<\/li>\n\n\n\n<li><strong>From and Reply To:<\/strong> Check the sender&#8217;s name and the email address where guest replies will be sent.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Design:<\/strong> You can choose one of three pre-customized templates or use your own HTML code.<\/li>\n\n\n\n<li><strong>Sending a Test:<\/strong> Click the <strong>Send test email<\/strong> button to send a test of your draft to the specified reply-to address.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-white-color has-alpha-channel-opacity has-white-background-color has-background\" \/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Customizing Content and Rules<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Text Content:<\/strong> Click in the middle section of your saved draft to customize the email&#8217;s body content.<\/li>\n\n\n\n<li><strong>Dynamic Data:<\/strong> While editing, use the <strong>Variables<\/strong> field to insert dynamic, hotel-specific data like the hotel name, guest name, or room type to personalize the email.<\/li>\n\n\n\n<li><strong>Defining Rules:<\/strong> In the <strong>Rules<\/strong> tab, you can set up rules to send specific emails based on the guest&#8217;s country or the reservation&#8217;s source channel. For example, you can send a Spanish-language email to guests from Spanish-speaking countries.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-white-color has-alpha-channel-opacity has-white-background-color has-background\" \/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Managing and Publishing Templates<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Publishing Options:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Save and publish:<\/strong> Saves the email template and makes it live.<\/li>\n\n\n\n<li><strong>Save as draft:<\/strong> Saves the template without publishing it.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Overall Activation:<\/strong> To activate all templates under a main notification heading, the main <strong>Go live<\/strong> button must be clicked.<\/li>\n\n\n\n<li><strong>Pausing in Bulk:<\/strong> Use the <strong>Pause<\/strong> button to stop all saved email templates under a specific heading from being sent.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-white-color has-alpha-channel-opacity has-white-background-color has-background\" \/>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong> Monitoring Sending Status<\/strong><\/h4>\n\n\n\n<p>You can track the status of your emails from the tabs on the main page:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Completed Transactions:<\/strong> Lists all emails that have already been sent.<\/li>\n\n\n\n<li><strong>Pending Transactions:<\/strong> Displays emails that are scheduled to be sent automatically at their designated time.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Detaylar: Access and Scheduling Creating and Editing Email Templates Customizing Content and Rules Managing and Publishing Templates Monitoring Sending Status You can track the status of your emails from the tabs on the main page:<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[103,117],"post_product":[50],"class_list":["post-1506","post","type-post","status-publish","format-standard","hentry","category-my-property","category-guest-relations","post_product-channel-manager"],"acf":[],"_links":{"self":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/1506","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/comments?post=1506"}],"version-history":[{"count":6,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/1506\/revisions"}],"predecessor-version":[{"id":3442,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/1506\/revisions\/3442"}],"wp:attachment":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/media?parent=1506"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/categories?post=1506"},{"taxonomy":"post_product","embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/post_product?post=1506"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}