{"id":1088,"date":"2025-09-28T09:28:08","date_gmt":"2025-09-28T06:28:08","guid":{"rendered":"https:\/\/support.hotelrunner.com\/?p=1088"},"modified":"2026-01-20T14:03:32","modified_gmt":"2026-01-20T11:03:32","slug":"manage-reservation-emails","status":"publish","type":"post","link":"http:\/\/support.hotelrunner.com\/en\/manage-reservation-emails\/","title":{"rendered":"How to manage reservation e-mails"},"content":{"rendered":"    <div class=\"alert-section abstract\">\n        <div class=\"alert-section-inner\">\n                        <p><p><span style=\"font-weight: 400\">The <\/span><b>Reservation Emails<\/b><span style=\"font-weight: 400\"> section is designed to facilitate the delivery of predefined messages to guests upon confirming reservations, ensuring professional communication.<\/span><\/p>\n<\/p>\n        <\/div>\n    <\/div>\n    \n\n\n<h2 class=\"wp-block-heading\">Within this menu, you can manage and customize email templates under the following categories:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Information email content&nbsp;<\/li>\n\n\n\n<li>Modification email content&nbsp;<\/li>\n\n\n\n<li>Cancelation email content<\/li>\n\n\n\n<li>Confirmation notification email content&nbsp;<\/li>\n\n\n\n<li>Bank transfer information email<\/li>\n\n\n\n<li>Mail order information email&nbsp;<\/li>\n\n\n\n<li>Payment request e-mail&nbsp;<\/li>\n\n\n\n<li>Payment request expiration notice&nbsp;<\/li>\n\n\n\n<li>Payment processed email&nbsp;<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"858\" src=\"http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-221.png\" alt=\"\" class=\"wp-image-1089\" srcset=\"http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-221.png 1600w, http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-221-300x161.png 300w, http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-221-1024x549.png 1024w, http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-221-768x412.png 768w, http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-221-1536x824.png 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Details on how to manage <strong>reservation e-mails<\/strong> are as follows:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigate to <strong>My Property &gt; Guest Relations<\/strong>.&gt; <strong>Reservation Emails<\/strong> option in the left menu.<\/li>\n\n\n\n<li>You will find a list of pre-prepared email templates in this section, ready for your review and customization.<\/li>\n\n\n\n<li>On the subsequent page, you can view and edit the content of these email templates.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"858\" src=\"http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-222.png\" alt=\"\" class=\"wp-image-1091\" srcset=\"http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-222.png 1600w, http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-222-300x161.png 300w, http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-222-1024x549.png 1024w, http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-222-768x412.png 768w, http:\/\/support.hotelrunner.com\/wp-content\/uploads\/2025\/09\/image-222-1536x824.png 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The process of managing <strong>Reservation Emails<\/strong> is identical to that of the <strong><em>Guest Notifications<\/em><\/strong> section. Please refer to the corresponding documentation for detailed instructions on email management<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Within this menu, you can manage and customize email templates under the following categories: Details on how to manage reservation e-mails are as follows: The process of managing Reservation Emails is identical to that of the Guest Notifications section. Please refer to the corresponding documentation for detailed instructions on email management<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[108,137],"post_product":[55],"class_list":["post-1088","post","type-post","status-publish","format-standard","hentry","category-pms","category-guest-relations-2","post_product-property-management-system"],"acf":[],"_links":{"self":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/1088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/comments?post=1088"}],"version-history":[{"count":5,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/1088\/revisions"}],"predecessor-version":[{"id":3463,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/posts\/1088\/revisions\/3463"}],"wp:attachment":[{"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/media?parent=1088"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/categories?post=1088"},{"taxonomy":"post_product","embeddable":true,"href":"http:\/\/support.hotelrunner.com\/en\/wp-json\/wp\/v2\/post_product?post=1088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}